1. Introduction
This Acceptable Use Policy ("AUP") governs your use of services provided by ElevenX Tech ("we," "our," or "us"). This policy is designed to protect our services, our users, and the internet community as a whole from irresponsible or illegal activities.
Violation of this AUP may result in suspension or termination of your account and access to our services. This policy applies to all users of our website, SaaS products, and services.
2. Prohibited Activities
2.1 Illegal Activities
You may not use our services to engage in, promote, or facilitate illegal activities, including but not limited to:
- Violation of any local, state, national, or international law or regulation
- Child exploitation or abuse in any form
- Sale or distribution of illegal drugs or controlled substances
- Terrorism, violent extremism, or promotion of violence
- Human trafficking or exploitation
- Money laundering or financial fraud
- Copyright, trademark, or patent infringement
- Identity theft or impersonation
2.2 Harmful or Malicious Content
You may not transmit, distribute, or store content that:
- Contains viruses, malware, ransomware, or other harmful code
- Is designed to harm, disrupt, or gain unauthorized access to systems
- Exploits security vulnerabilities in our services or third-party systems
- Includes phishing attempts or social engineering schemes
- Contains scripts or tools designed for malicious purposes
2.3 Harassment and Abuse
You may not use our services to:
- Harass, threaten, stalk, or intimidate individuals or groups
- Engage in hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
- Bully, abuse, or harm others
- Share private information about others without consent (doxxing)
- Send unsolicited messages or spam
- Create or distribute revenge pornography or non-consensual intimate content
2.4 Spam and Unwanted Communications
You may not use our services to:
- Send unsolicited bulk emails, messages, or communications (spam)
- Operate email lists without proper consent and unsubscribe mechanisms
- Engage in email harvesting or address scraping
- Send deceptive or misleading messages
- Operate pyramid schemes or chain letters
- Conduct phishing or spoofing attacks
2.5 Intellectual Property Violations
You may not:
- Upload, share, or distribute copyrighted material without authorization
- Infringe on trademarks, patents, or trade secrets
- Reverse engineer, decompile, or attempt to extract source code from our services
- Remove or alter copyright notices or proprietary markings
- Use our services to facilitate piracy or unauthorized distribution
2.6 Unauthorized Access and Security Violations
You may not:
- Attempt to gain unauthorized access to our systems, networks, or accounts
- Probe, scan, or test vulnerabilities without explicit permission
- Breach or circumvent authentication or security measures
- Access another user's account without authorization
- Intercept or monitor data or traffic without authorization
- Forge headers or manipulate identifiers to disguise origin
- Use automated systems (bots, scrapers) without permission
2.7 Network Abuse and Service Disruption
You may not:
- Launch denial of service (DoS or DDoS) attacks
- Intentionally overload or disrupt our infrastructure
- Consume excessive bandwidth or server resources
- Interfere with other users' access to our services
- Use our services as a proxy or relay for attacks on third parties
- Engage in cryptocurrency mining without explicit authorization
2.8 Fraud and Deception
You may not:
- Engage in fraudulent activities or scams
- Create fake accounts or impersonate others
- Provide false or misleading information
- Manipulate metrics, ratings, or reviews
- Engage in click fraud or ad fraud
- Conduct pump-and-dump schemes or financial manipulation
- Operate Ponzi schemes or similar fraudulent operations
2.9 Adult Content
You may not use our services to:
- Host, distribute, or link to pornographic or sexually explicit content (unless specifically permitted for your service)
- Share content involving minors in any sexual or suggestive context
- Distribute non-consensual intimate imagery
- Operate adult entertainment services without prior approval
2.10 Regulated Goods and Services
You may not use our services to sell or facilitate the sale of:
- Illegal drugs or controlled substances
- Weapons, firearms, explosives, or ammunition (without proper licensing)
- Prescription medications without proper authorization
- Tobacco or vaping products to minors
- Stolen goods or counterfeit items
- Endangered species or protected wildlife products
3. Responsible Use Guidelines
3.1 Data Usage
You agree to:
- Use storage and bandwidth responsibly
- Not store or transmit illegal, harmful, or offensive content
- Comply with data protection and privacy laws
- Implement appropriate security measures for sensitive data
- Obtain proper consent for collecting and processing personal data
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized access
- Using strong, unique passwords
- Enabling two-factor authentication when available
3.3 API and Automation Usage
When using our APIs or automated tools:
- Respect rate limits and usage quotas
- Implement appropriate error handling and backoff strategies
- Do not circumvent access controls or restrictions
- Cache responses appropriately to minimize requests
- Comply with our API Terms of Service
4. Content Standards
4.1 User-Generated Content
Content you create or upload must:
- Comply with all applicable laws and regulations
- Not violate the rights of others
- Not contain malicious code or harmful elements
- Not be deceptive or misleading
- Not violate any section of this AUP
4.2 Monitoring and Removal
We reserve the right to:
- Monitor content and usage for compliance with this AUP
- Remove or disable access to content that violates this policy
- Investigate suspected violations
- Cooperate with law enforcement when appropriate
However, we are not obligated to monitor all content and are not responsible for user-generated content.
5. Reporting Violations
5.1 How to Report
If you become aware of any violation of this AUP, please report it immediately to:
5.2 Information to Include
When reporting a violation, please provide:
- Your contact information
- Detailed description of the violation
- URLs, screenshots, or other evidence
- Date and time of the incident
- Any other relevant information
6. Consequences of Violations
6.1 Enforcement Actions
Violations of this AUP may result in:
- Warning: Written notice of violation and request to cease activity
- Content Removal: Removal of violating content
- Service Suspension: Temporary suspension of account or services
- Account Termination: Permanent termination of account without refund
- Legal Action: Civil or criminal prosecution for serious violations
- Reporting to Authorities: Notification of law enforcement when appropriate
6.2 No Refunds
If your account is suspended or terminated due to AUP violations, you are not entitled to any refund of fees paid.
7. Third-Party Services and Integrations
When using third-party services integrated with our platform, you must also comply with their acceptable use policies and terms of service. We are not responsible for third-party services or their policies.
8. International Use
Our services are provided from the United States. If you access our services from other countries, you are responsible for compliance with local laws and regulations. Content or activities legal in one jurisdiction may be illegal in another.
9. Changes to This Policy
We may update this AUP from time to time to reflect changing legal, operational, or business requirements. Material changes will be communicated by:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification to your registered email address
- Posting a notice on our website
Continued use of our services after changes to this AUP constitutes acceptance of the updated policy.
10. Questions and Contact
If you have questions about this Acceptable Use Policy or need clarification on what is permitted, please contact us:
11. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy. Violations may result in immediate termination of your access to our services without notice or refund.
Remember: This policy exists to ensure a safe, legal, and positive experience for all users. When in doubt about whether an activity is acceptable, please contact us before proceeding.